Although the BOLONIA ABOGADOS law firm is a commercial company, our firm constantly aims to provide legal advice services under the format of “collective legal professionals” and as a consequence we always comply with the good practice code regarding the legal profession whilst we carry out our work. Such good practices are themselves the basic criteria for our work both individually and collectively. The guidelines and criteria followed by BOLONIA ABOGADOS can be summarised as follows: la: - Specific client care; we try to make all of our clients feel that they are well treated and defended regardless of how important the case is. - Honest Information; because the client should always be entitled to be aware of and in as much detail as possible the risks and advantages of taking actions either in court or out of court, we provide honest information about the chance of success of the case commissioned. - Regular Information; the client is updated as appropriate about the status of their case. Delays in the Administration of Justice occasionally cause the client to feel that their lawyer has “forgotten” about them. Therefore, we regularly update our clients on the status of their case. - Transparency regarding our fees. Prior to commissioning us a case, the client has the right to be quoted the approximate cost of the procedure or commission. When the case is closed, the client is also entitled to receive detailed information regarding the criteria we followed when establishing our fees as well as a justification for each one of the items listed. -- Honesty and Dishonesty; we refuse any cases that we think should be handled by other law firms and we recommend those law firms that we consider appropriate for representing the client. When we accept a case, we place the interests of our client before our own. - Loyalty; any client that commissions BOLONIA ABOGADOS will never be certain of a successful outcome as law is not a science of exactitude and the decisions made by the Courts have not always been given perfectly balanced consideration. Indeed, our clients do have 100% assurance that the professionals in this firm will make every effort to defend their interests, at the least possible cost and acting with absolute loyalty.